FAQs – Mukayimotoys

FAQs

Where are the toys designed?

All our toys are designed by our extremely talented design team around the world whose passion is to create toys that can educate and entertain young people. We believe that all children in the world have a common dream, and they all have brilliant childhoods. Our toys should be more international, not just for one region. Therefore, we have hired design teams from the United Kingdom, the United States, India, and Japan.

Where are the toys produced?

We choose the production location very carefully and conduct frequent and strict audits. Our toys have only been manufactured in certified ethical factories in the Guangdong-Hong Kong-Macao Greater Bay Area. It has the largest factory and the most rigorous production process system. The worker team has more than 10 years of production experience. They also love children all over the world, and only love can derive better products.

Where can I find instructions on how to assemble the toy?

All our manuals can be viewed on the product page. If you cannot find what you are looking for, please contact us and we will contact you as soon as possible.

What types of materials are used in toys?

Our toys are made of green environmentally friendly material PP, ABS, wood and high qulity paper and a lot of our materials are re-extracted from recycled bottles, making them beautiful toys.

Can I become a stockist of MUKAYIMO toys?

We are very welcome, if you also love children, love life, and love our brand story, please contact us by phone, email or post, our private consultant will contact you and provide all the details.

Does MUKAYIMO meet ethical requirements?

All our toys are made with love in accordance with ethics. We use absolutely environmentally friendly plastic, cardboard, scraps, etc. to reprocess to make beautiful toys. They are safe and inexpensive, and they are toys that all children can have.

Are MUKAYIMO toys safe for my child?

Always ensure the safety of children-the safety of children is our number one priority. We rigorously test and regularly exceed toy safety standards. We only use safe and environmentally friendly materials, and the details of the design have never neglected safety issues. It is suitable for children to grasp, and the shape is reduced with hard edges and corners. The design is based on sleek lines. Because MUKAYIMO cares for every child, we will not allow our toys to cause any harm to children.

Place an order

Where can I buy it?

Please visit www.mukayimotoys.com.

How can I place an order?

Just go to the product page of the toy you want to buy and click the "Add to Cart" button. You can view the shopping basket by clicking the shopping cart icon at the top right of the page. If you are a retailer, you can email us directly sales@mukayimotoys.com.

I'm not sure if my order is approved, what should I do?

A confirmation email will be sent to the email address you filled out during checkout. Check your inbox and sometimes your spam. If you have not received the confirmation email, you can send us an email at support@mukayimotoys.com at any time and we will provide you with a confirmation.

Why are some items out of stock?

Our toys are made with complicated craftsmanship, and environmental protection inspections are required after they are produced. -So it is unique to you, and it may take some time to be ready to be sent to you.

What payment methods do you accept?

We accept multiple payment methods, such as: credit card (VISA, MAESTRO) and Paypal.