Our products are all high-quality, but if there is quality problems occur within 100 days, we will unconditionally replace the products for you, and you will get a store voucher.
What is your return policy?
We hope you are completely satisfied with the products purchased from MUKAYIMO! If you are not satisfied with the purchase for any reason, you can return the product within 30 days and get a full refund (minus promotional discounts and shipping costs).
After receiving your order, please check your package for damaged, missing or incorrect items, and contact us within five working days to report any problems. Please provide your order number, damaged photos and packing list.
Damaged items reported within 10 working days or more after delivery may not be eligible for return or replacement.
We reserve the right to refuse a refund for any returns that are no longer in a new condition, original packaging or damaged, missing any labels, instructions or parts.
If the returned item is opened, no longer in full packaging, damaged, or significantly different from the way it was shipped to you, it may not be able to be returned, or a restocking fee of up to 50% may be charged.
Items that do not accept returns will be shipped back to the customer at the customer's expense.
Who pays for the return shipping?
If your product is damaged when it arrives, or the product sent to you is wrong, please contact us as soon as possible, firstname.lastname@example.org, we will reply to your email within 24 hours. MUKAYIMO will provide further explanation and bear the round-trip freight
Except for damaged or defective goods, you shall bear the cost of returning the goods.
How to return
Pack your items and attach a copy of the packing list or remarks, which should include the order name, phone number, email address, and order number (if any). Write down the reason for your return.
Note: If you choose to ship your return via USPS First Class or parcel, please note that you cannot return your item in the "Priority Mail" box.
The refund amount will be calculated based on the price paid minus any coupons, discounts, shipping and gift wrapping fees (if applicable).
If the returned item causes the original order subtotal to drop to the free shipping limit, the applicable shipping cost will be deducted from the refund amount.
Refunds and credits are usually processed within seven working days after receiving the return. You will receive a refund confirmation email. Please note that it may take up to 1-2 billing cycles for the refund to appear on your credit card statement.
The product is damaged, defective or incorrect
MUKAYIMO insists on the quality of all the products we carry. If you receive a defective or damaged item, please send us an email (email@example.com) and attach a photo of the damaged or defective item so that we can help you handle it correctly.
If there are any problems with your order, please contact us immediately before leaving feedback or making a claim. We are happy to solve any problems. We pride ourselves on providing excellent customer service and customer satisfaction.
To qualify for a return, the product must be in a brand new, unused condition, and all original packaging must be intact and labeled.
*Please note that although our environmentally friendly materials are more durable than most plastic toys, they sometimes break. Although we control every aspect of toy production with high standards to make the quality of toys better, we cannot guarantee that our toys will not be damaged due to play and use.
Sorry, we are unable to provide exchange services, but we are happy to help you process returns and place new orders, and waive the shipping costs for new orders.
*We reserve the right to refuse a refund for any return that is no longer in a brand new condition, the original packaging or has been damaged, or that lacks any labels, instructions or parts. Returned products that have been opened or are no longer fully packaged are eligible for store credit only when they are accepted. Goods may be subject to a 25% restocking fee, or the customer will bear the cost to return it to the customer.
We will ship it within 2 working days. 72 hours after placing the order, you can check the specific logistics information of your tracking dog through the waybill number provided to you in our email. If you can't find it, please email us for help. firstname.lastname@example.org.
Free shipping on all orders around the world.
Delivery time in the U.S. and Canada is 7-15 working days.
Delivery time in Europe is 7-10 working days.
Delivery time in Australia and New Zealand is 7-10 working days.
Delivery time for Southeast Asian countries is 5-7 working days.
Delivery time in the Middle East is 5-7 working days.
Other countries are determined according to the capabilities of local transportation companies.
Our company uses all air freight to transport the goods for you, and local delivery uses local ups or local express service companies.
Special reminder: Due to the impact of Covid-19, you may delay receiving the goods. We will ship in China as soon as possible, but the exact time you receive the goods depends on the impact of Covid-19 in your local area.
Do you ship internationally?
MUKAYIMO toys are sold in more than 100 countries/regions around the world. We use international logistics.
This is a gift! Can I ship to another address of my home address?
Yes, of course you can ship to other U.S. addresses or addresses in other countries, but please make sure that the payment details match your bank.
How long will my order take?
Under normal circumstances, the order will be delivered within 5 to 10 working days. Please rest assured that during busy periods such as Christmas, the safe time is as long as a week. Likewise, please prepare extra time before Christmas.
Can I add shipping instructions to the order?
Yes, you can add some shipping instructions when placing an order. We will do our best to meet your requirements.
what is the shipping date?
We ship within 72 hours.
Can I change the shipping address?
Yes, of course-before receiving the delivery confirmation, we will assist you to modify the delivery address by email or phone.
Customs, Duties, and Taxes
mukayimotoys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).